Transforming digital experiences in the AI era
Many leaders enamored with the allure of digital innovations get excited by changing a business instantly. They want innovations that scale, impact customer experience, and create growth hacks that turbocharge sales. And yet, even with these tremendous advances, have they created a rock-solid B2B sales strategy yet? This is the final mile. Two noteworthy examples … Continue reading Leadership Journal: B2B Sales Strategy
In the world of marketing acronyms, the most important ones for marketers focus on customer data management. Two important ones for your MarTech shortlist are Customer data Platforms (CDP) and Data Management Platforms (DMP). The Basics To navigate this group of technologies, ask yourself: a) are you looking to centralize all your marketing touchpoints with … Continue reading Technology Corner: CDP or DMP? Customer Data Management Tips
Ray Kurzweil, futurist and Google's Director of Engineering, predicts “Singularity”—the point when humans and AI-driven machines reach equal intelligence – will be achieved by the year 2045. While that's 25 years from now, another form of singularity is happening right now in the C-Suite. Any A-player CXO should now have equal digital literacy with what … Continue reading “Singularity” of the C-Suite is Happening Now — Are you Ready?
What started as a hip music festival in the 1980s, the annual South by Southwest (“SXSW”) conference has become the place to be for all things music, cultural and now technology, bringing thousands to the hip tech town of Austin, Texas. For marketers, this event has emerged as a place to get a cutting-edge perspective … Continue reading The Marketer’s Guide to South by Southwest (“SXSW”) 2019 in Austin, Texas
“Build or Buy” is the age-old dilemma for corporations seeking growth, but its more critical than ever in the era of growth hacking. You can also do both. For instance, Adobe Systems Inc. was known for its installed base of shrink-wrapped purchasing creative types who devoured the latest versions of Photoshop and Illustrator. Adobe’s customers … Continue reading Adobe proves you can successfully disrupt yourself, diversify your products, and excite your customers
A generation ago, “Customer Service” (CS) and “Customer Experience” (CX) were the same. You simply had a call center or web form that took orders, gave help and advice. Companies centralized leadership in these areas with a select few, and often they were in a distant land from where sales, marketing, and product developed lived … Continue reading Deploy a “CX Everywhere” Strategy and Revolutionize Customer Experience
This past weekend, I posted a LinkedIn column attributing Microsoft’s recent success to the Growth Mindset culture encouraged by CEO Satya Nadella, because he urged his team to embrace the teachings of “Mindset: The New Psychology of Success” by Stanford psychologist Carol Dweck. The book’s central premise is that the growth mindset helps you cultivate … Continue reading Follow Microsoft’s Lead Next Time Your Great Idea Hits a Speed Bump
A few weeks ago, I posted on LinkedIn a review of the book “Mind of the Leader,” with the critical point that investments into your career relationships could be the best New Year’s resolutions you make than anything you “do.” It could be the best move of your life. And then the New York Times … Continue reading The “Hustle Culture” Through “The Mind of the Leader”